When your clinic uses Meddbase Enterprise, Motics shows patients who have arrived for their appointment. You can search for a patient by name, date of birth or Meddbase ID. When you push a note, you choose the patient and the appointment. If a note is already on that appointment, you can replace it.
Before you start
Your organisation must connect Meddbase Enterprise to Motics.
Select Meddbase Enterprise as the patient source, if you use more than one integration.
Choose a patient who has arrived
When a patient arrives in Meddbase Enterprise, Motics shows a message, for example A patient has arrived or the patient's name followed by has arrived. The message says Added to Recently arrived. The arrival also shows when you select the bell icon at the top of the page.
Start a new session.
Open the Patient list.
Find the patient under Recently arrived. The newest arrival is at the top.
Select the patient.
Motics adds the patient to the session.
Remove a patient from the arrivals queue
Open the Patient list.
Under Recently arrived, hover over the patient.
Select the cross. The tooltip is Remove from arrivals queue.
To use the keyboard, move to the patient. Then press Shift+Delete.
Caution: You cannot undo this in Motics.
Find a patient by name, date of birth or Meddbase ID
Start a new session.
Open the Patient list.
In the search box, type the patient's name, date of birth or Meddbase ID. Type the date of birth as DD/MM/YYYY, for example 04/09/1981.
Select the patient.
The search also filters the Recently arrived list.
Note: If you do not type anything, the list shows Type to search patients on Meddbase….
Push a note to an appointment
Generate the note.
Select Push to Meddbase.
In Push to Meddbase Enterprise, check the Patient. To change it, search by name or date of birth (DD/MM/YYYY).
In Appointment, select the appointment.
Select Push to Meddbase.
Motics shows Clinical form pushed to Meddbase Enterprise.
Note: You cannot select cancelled or did-not-attend appointments. If the list has more appointments, select Load more.
For more about pushing notes, see Push a Summary to Meddbase (including Referrer Letters).
Replace a note that you already pushed
If a note is already on the appointment, Motics shows a message. For example, A note was already pushed to this appointment on a date and time. Pushing again will replace it in Meddbase.
Caution: If you replace the note, the old note in Meddbase is replaced.
Read the message.
Do one of these steps.
To keep the old note, select Keep existing.
To replace the old note, select Replace note.
If something goes wrong
You see "No appointments were returned for the selected patient." Check that you selected the correct patient. Make sure that the appointment is in Meddbase.
You see "All returned appointments are cancelled or did-not-attend, so none are available to select." Book or update the appointment in Meddbase. Then try again.
You see "Failed to search for patients in Meddbase Enterprise." Wait a moment. Then search again.
You see "Failed to push to Meddbase Enterprise." Try again. See Recover from EHR Push Failures Quickly.