You can change the email address that you use to sign in. Your account, records, organisation access and subscription stay the same. Your two-factor settings also stay the same.
Before you start
You must know your current password. If you sign in with Google or Apple and have no password, you verify with Google or Apple instead.
If you use two-factor authentication, keep your phone or authenticator app near you.
You must have access to the new email inbox.
Note: If your organisation manages your sign-in with single sign-on, you cannot change the email yourself. Motics shows Your organisation manages your sign-in email. Contact your organisation administrator.
Request the change
Go to Settings.
Select Verification.
In Account verification, select Change email.
In New email address, type the new address.
In Confirm new email address, type the same address again.
Select Continue.
Verify your identity. Do one of these steps.
Type your password in Current password. Then select Verify password.
Select Verify with Google or Verify with Apple. Then sign in in the window that opens.
If you use two-factor authentication, type the code. Then select Verify code.
Motics sends a confirmation email to the new address. Motics also sends a notice to your current address.
Note: Your email does not change yet. Keep signing in with your current email until you confirm.
Note: If you sign in with Google or Apple, that sign-in method is removed when you confirm. If you do not have a password, Motics emails you a link to set one.
Confirm the change
Open the email at your new address.
Select Confirm email change.
If Motics asks you to sign in, sign in with your current email.
Wait for the message Email changed.
Select Go to sign in.
Sign in with your new email.
Motics signs you out on all your devices. Sign in again on each device with the new email.
Note: Each link works one time only. You must confirm while you are signed in to the account that asked for the change.
If something goes wrong
You see "The email addresses must match exactly." Type the same address in both fields.
You see "Enter a different email address." The new address is the same as your current address.
You see "That email address is already in use." Another Motics account uses that address. Choose a different address, or contact us in the chat.
You see "Verification failed or expired. Try again, or restart verification." Select Restart verification. Then verify again.
You cannot get your two-factor code. Select Use a recovery code. Then type one of your recovery codes.
You see "This link is for a different Motics account." Select Sign out. Then sign in with the account that asked for the change.
You see "This link no longer works". The link was used or has expired. Request the change again from Settings.
You see "We couldn't mark your new address as verified." Your email did change. Go to Settings and select Verification. Then select Resend email.
You cannot sign in with your new email. On the sign-in page, use Forgot password to set a password.