Motics asks you to verify your email address after you sign up. You have 7 days to do this. You can also reset your password from the sign-in page at any time.
Before you start
You must have access to the inbox for your Motics email address.
Note: If you sign in with Google, Apple, Microsoft or your organisation's single sign-on, Motics verifies your email for you.
What happens if you do not verify
Until you verify, a banner shows at the top of Motics. It tells you how many days are left. For example, Verify your email within 3 days to keep recording new sessions.
After 7 days, you cannot start new sessions, notes or chats. Motics shows Verify your email to start new sessions again. Your existing sessions are still here. You can still open everything that you already recorded.
Verify your email
Open the verification email from Motics.
Select the link in the email.
Wait for the message Email confirmed.
Select Continue to Motics.
If you do not have the email, send it again.
In the banner at the top of Motics, select Resend email.
Check your inbox and your spam folder.
You can also send it again from Settings.
Go to Settings.
Select Verification.
In Account verification, select Resend email.
Motics shows Verification email sent. You must wait a short time before you can send it again. The button shows Resend in and the number of seconds left.
Note: Resend email shows only when your email is Not verified. After you verify, the status is Verified.
Unlock new sessions after the deadline
Open the link in your verification email.
Go back to Motics.
If you see Verify your email to start new sessions, select I've verified.
Motics checks your status. If the check passes, Motics shows Email verified and you can start new sessions again. If you see Still waiting for verification, open the link in the email first. Then check again.
Reset your password
Go to the sign-in page.
Select Forgot password?.
In Email, type your Motics email address.
Select Send Reset Link.
Open the email from Motics. Then select the link.
In New password, type a new password. Use at least 8 characters.
In Confirm password, type the same password again.
Select Save new password.
Wait for the message Password updated.
Select Go to sign in. Then sign in with your new password.
To check what you typed, select the eye icon in the password field.
If something goes wrong
You see "This link no longer works". The link was used or has expired. Request a new email and use the newest link.
You see "This link has expired. Request a new one and try again." Request a new email.
You see "Both passwords need to match." Type the same password in both fields.
You see "Password is too weak." Choose a longer password.
You see "Failed to resend verification email". Wait a moment. Then try again.
You see "Too many attempts. Please try again later." Wait a few minutes. Then try again.
You cannot find the email. Check your spam folder. If the problem continues, contact us in the chat.