The Meddbase integration lets you send a Motics summary to a patient's record in Meddbase. Motics shows the patient queue from Meddbase when you start a session. Motics must approve the integration for your account first.
Before you start
Ask the Motics team to approve the Meddbase integration for your account. Send an email to [email protected], or contact us in the chat.
Get your Meddbase ID from Meddbase.
Note: This article is for the standard Meddbase integration. If your clinic uses the Meddbase (Enterprise API) integration, see Meddbase Enterprise: arrivals, find a patient by date of birth, replace a pushed note.
Connect Meddbase
Go to Settings.
Select Integrations.
Find Meddbase in Electronic Health Record & Patient Management.
Select Connect.
In Meddbase ID, type your Meddbase ID.
In Use this connection for, select Scribe.
Select Save.
Motics shows the message Meddbase settings saved. The Meddbase row shows Scribe connected.
Note: If you see Meddbase Integration Restricted, your account is not approved yet. Contact the Motics team at [email protected].
Note: Scribe can use one EHR at a time. If Scribe already uses another EHR, Motics shows Replace agent connection?. Select Continue to move Scribe to Meddbase. For more information, see Choose which agent uses each EHR connection.
Choose a patient from the Meddbase queue
Start a new session.
Open the Patient list. The list shows the patients in your Meddbase queue.
To find a patient, type the name or the Meddbase ID in the search box.
Select the patient.
To get the latest patients from Meddbase, select the refresh icon. The tooltip is Refresh patient queue from Meddbase.
To remove all patients from the queue, select Clear All.
Note: In the standard Meddbase integration, you search by name or Meddbase ID. Search by date of birth is available only in the Meddbase (Enterprise API) integration. See Meddbase Enterprise: arrivals, find a patient by date of birth, replace a pushed note.
Push a note to Meddbase
Generate the note.
Select Push to with the Meddbase logo.
Complete the Push to Meddbase window.
Select Push to Meddbase.
For the full steps, see Push a Summary to Meddbase (including Referrer Letters).
Change or remove the connection
To change the Meddbase ID, open Settings, then Integrations. Select Manage on the Meddbase row. Type the new ID. Then select Save.
To stop using Meddbase for Scribe, clear Scribe in Use this connection for. Then select Save.
To remove the Meddbase ID, select Remove credentials. Then select Yes, Remove.
Caution: Remove credentials disconnects every agent that uses this connection.
If something goes wrong
You see "Meddbase Integration Restricted". Your account is not approved yet. Contact the Motics team at [email protected].
The queue shows "No patients in queue". Select the refresh icon. Make sure that the patient is in the queue in Meddbase.
A patient does not show in the search. Check the spelling of the name or the Meddbase ID.
If the problem continues, contact us in the chat.