Credits control usage of the AI features in Motics. They help your organisation track AI work and avoid unexpected use. In an organisation, everyone shares one credit pool.
Before you start
The Usage Credits page shows only for accounts on credit-based billing. If you do not see Usage Credits in Settings, your account does not use credits.
Open Usage Credits
Open Settings.
Select Usage Credits.
What you see depends on your role.
What owners, co-owners and admins see
The Organisation Credit Usage card shows:
Total Credits.
Used Credits.
Available Credits.
Monthly Included.
Rollover Credits.
Purchased Credits.
All-Time Usage.
Next Reset.
Owners, co-owners and admins also see Member Credit Allocations. Use it to set or remove a limit for each member. When members ask for more credits, the Credit Requests card shows.
Owners, co-owners and admins can buy extra credits on the Billing page. See Common Pricing Questions.
What members see
Members see a short view of their own credits.
If you have no limit, you spend from the shared clinic pool. You see Used by you and Available in clinic pool. Your limit shows No limit — shared clinic pool.
If you have a limit, you see your used credits, your limit and your available credits.
Members can ask for more credits with Request Credits. Members cannot buy credits or manage billing.
What observers can do
Observers have read-only access. They cannot spend credits. If an observer opens Chat Agent, Audit Agent, Phone Agent or another feature that spends credits, the feature is locked.
How credits reset
Your monthly credits reset at the start of each billing period. Next Reset shows the date.
Some unused monthly credits can roll over to the next period. Rollover Credits shows them.
Rollover applies only when the same plan renews. When you change plan, the new plan starts with its own credits.
Purchased credits never expire. They carry over between billing periods and plan changes.
At each reset, the credits that each member used go back to zero.
Actions that use credits
Depending on your plan, these actions use credits:
Recording transcription.
Generating or regenerating summaries.
Playground summaries.
Chat Agent messages.
Audit Agent runs.
Phone Agent sessions.
Motics checks your credits before a chargeable action starts. Motics takes the credits after the action completes successfully.
When credits run low
When fewer than 10 credits are left, Motics shows a message at the top of the app. An example is Only 5 credits left. Owners, co-owners and admins do not see this message. When you have none, it shows You've run out of credits.
If you have a limit, select Request more to ask for more credits.
If you share the clinic pool, select View usage credits. Ask your organisation owner to add credits.