Every new Motics account starts on the Free plan. You can upgrade to a paid plan at any time. On a paid plan, you can also buy extra credits when your monthly credits run out.
The Free plan
The Free plan costs £0.
You do not need a card to sign up.
There is no trial. You stay on the Free plan until you choose a paid plan.
The Free plan is for one clinician. To invite colleagues, you need the Team or Scale plan.
The Free plan bills monthly only.
To see your plan, open Settings, then select Billing. On the Free plan, the page shows Upgrade Your Plan and the message You're on the Free plan. Pick a plan and add payment details to unlock more credits and features.
Note: The plan card shows the number of credits that each plan includes each month.
Which plan includes each agent
Scribe Agent. Free, or any paid plan.
Chat Agent. Free, or any paid plan.
Phone Agent. Team plan or higher.
Audit Agent. Motics turns it on for your account. Contact us in the chat.
If your plan does not include an agent, the agent shows a lock. The message tells you which plan to choose, for example Phone Agent isn't included in your plan. Upgrade to the Team plan in Billing settings to unlock it.
Some agents have other rules:
Phone Agent and Audit Agent are for organisation owners and admins only. Members cannot use them. Ask an owner or admin.
To use Chat Agent or Phone Agent, you must verify your email address.
Observers cannot use agents that spend credits.
Upgrade from the Free plan
You must be the owner or a co-owner of the account.
Open Settings.
Select Billing.
In Upgrade Your Plan, select a plan.
For the Team or Scale plan, set Clinic size to the number of full-time clinicians.
In Billing period, select Monthly or Yearly.
Check the Total.
Select Continue to payment setup.
Enter your card details and confirm the payment.
Note: Clinic size sets how many clinician licences you pay for. The Team and Scale plans start at 2. Your price and your monthly credits go up with clinic size. You can still invite more users than your clinic size. They all share one credit pool.
Buy extra credits
Extra credits are pay-as-you-go credits. You pay your plan's rate for each credit.
Before you start
You must be on a paid plan with an active subscription. You cannot buy extra credits on the Free plan.
Your account must use credit-based billing. If you do not see Usage Credits in Settings, you cannot buy extra credits. Contact us in the chat.
You must be the owner, a co-owner or an admin. Members and observers cannot buy credits.
Buy credits
Open Settings.
Select Billing.
Find Buy Additional Credits.
In Amount to add, select an amount. You can select 100, 300, 500, 1,000, 2,500 or 5,000 credits.
To choose a different amount, select Custom credits. Then type the number of credits.
Check the total and the price per credit under the list.
Select Buy N credits, where N is the amount.
Complete the payment on the Stripe checkout page.
Motics shows the message Successfully purchased N credits! The credits appear in your balance shortly.
Note: You can buy up to 10,000 credits in one purchase. The card shows the minimum amount when you select Custom credits.
How extra credits work
Extra credits never expire.
Motics uses them only after your monthly credits run out.
In an organisation, extra credits go into the shared clinic pool.
If something goes wrong
You see "Pay-as-you-go credits aren't available on your current plan." You are on the Free plan, or your plan does not include extra credits. Upgrade to a paid plan.
You see "Credit purchase was cancelled". You left the checkout page before you paid. Motics did not take a payment. Try again.
You see "Failed to start checkout". Wait a moment. Then try again. If the problem continues, contact us in the chat.
You do not see Billing in Settings. Only owners, co-owners and admins see Billing. Ask your organisation owner.