Use the Billing page to see your plan, change it, and download invoices. Every account starts on the Free plan.
Before you start
Only the owner or a co-owner can change plans, payment details and seats.
Admins can open Billing, but they see Read-only billing access. Admins can buy extra credits.
Members and observers do not see Billing. Ask your organisation owner to make the change.
Open Billing
Open Settings.
Select Billing.
On the Billing page, you can see:
Your current plan, price and credits each month.
Your subscription status, for example Active, Paused or Cancelling.
Your renewal date, or the date your subscription ends.
Your next estimated payment.
Your invoices in Billing History.
Upgrade from the Free plan
Open Settings, then select Billing.
In Upgrade Your Plan, select a plan.
For the Team or Scale plan, set Clinic size to the number of full-time clinicians.
In Billing period, select Monthly or Yearly.
Check the Total.
Select Continue to payment setup.
Enter your card details and confirm the payment.
Note: Clinic size sets how many clinician licences you pay for. The Team and Scale plans start at 2. Your price and your monthly credits go up with clinic size. You can still invite more users than your clinic size.
Change your plan
Open Settings, then select Billing.
In Current Subscriptions, select Change Plan.
In Change Your Plan, select the new plan.
Select Monthly or Yearly.
Select Continue to payment setup.
The change applies to your existing subscription.
Note: When you change plan, the new plan starts with its own monthly credits. Purchased credits stay.
Change the number of seats
This applies to the Team and Scale plans.
Open Settings, then select Billing.
In Current Subscriptions, select Change Seats.
In Change Licences, select the plus or minus button to set the number of licences.
Check the new total.
Select Confirm Change.
Motics shows the message Licences updated.
Note: When you add seats or change plan, Motics charges the difference for the rest of this billing period at once. When you remove seats, the difference goes on your account as credit. Motics can ask you to complete your billing details first.
Enquire about Enterprise
When you choose a plan, you can also ask about Enterprise.
Select a plan.
Select Enquire about Enterprise.
Select Continue to payment setup.
Motics sends your enquiry with your plan choice. To ask about Enterprise without a plan change, contact us in the chat.
Manage payment details and invoices
Open Settings, then select Billing.
In Current Subscriptions, select Manage Subscription or Cancel Subscription.
The secure billing portal opens in a new tab. Use it to change your card, see invoices, or cancel.
Note: If you have no active subscription but you have a saved card, the button is Manage Billing.
Pause or resume a subscription
To pause or cancel, see Pause or Cancel a Subscription, Delete an Account, or Remove a User.
Download invoices
Open Settings, then select Billing.
Go to Billing History.
Beside the invoice, select View or PDF.
Buy extra credits
On a paid plan with credit-based billing, use Buy Additional Credits on the Billing page. See Common Pricing Questions.
If something goes wrong
You see "Billing data temporarily unavailable". You can still use the billing portal. Select Refresh Billing Data, or try again later.
You see "Complete your billing details". Enter your billing country and postcode. Then continue.
You see "Awaiting payment from organisation owner". Your owner must complete the payment. Ask your organisation owner.