These four actions are different. Pausing or cancelling changes your payments. Removing a user changes your team. Deleting an account removes your data.
Before you start
To pause, resume or cancel, you must be the owner or a co-owner.
To remove a user, you must be the owner, a co-owner or an admin.
To ask for account deletion, you must be able to open Billing.
Pause a subscription
Open Settings.
Select Billing.
In Current Subscriptions, select Pause Subscription.
Motics shows the message Subscription paused. The status shows Paused.
While your subscription is paused, Motics does not charge you. You can use your plan until the end of the period that you paid for. The Billing page shows that date.
Note: Pause Subscription shows only for an active subscription that is not set to end.
Resume a subscription
Open Settings.
Select Billing.
Select Resume Subscription.
Motics shows the message Subscription resumed. Billing continues as normal.
Note: If your paid period ended while the subscription was paused, a new billing period starts on the day you resume.
Cancel a subscription
Open Settings.
Select Billing.
In Current Subscriptions, select Cancel Subscription.
The secure billing portal opens in a new tab. Follow the steps to cancel.
After you cancel, the status shows Cancelling. The Billing page shows the date your subscription ends.
If you cannot cancel in the portal, contact us in the chat. Include your account email, your organisation name and the date you want to cancel.
Remove a user from your team
Removing a user is different from cancelling a subscription or deleting an account.
Open Settings.
Select Team.
Find the person.
Select the bin icon.
In Remove organisation member, select Confirm.
Motics shows the message Successfully deleted team member.
When you remove a person:
They leave your organisation. They lose access to your organisation's shared data.
Motics moves them to their own account on the Free plan. They can still sign in.
Their own sessions, recordings and notes stay with them.
Your subscription keeps the same number of seats. To pay for fewer seats, select Change Seats on the Billing page.
Note: Only the owner can remove the owner. You cannot remove yourself.
Delete your Motics account
Caution: Account deletion is permanent. Motics deletes your sessions, recordings, summaries and settings. You cannot undo this.
Open Settings.
Select Billing.
Scroll to Danger Zone.
Under Delete your account, select Continue.
In Reason for deletion, type a reason with at least 10 words.
Type DELETE MY ACCOUNT exactly.
Select Request Account Deletion.
Motics shows the message Request submitted successfully. The Motics team reviews your request and contacts you to confirm the deletion.
While Motics reviews your request, Danger Zone shows Deletion Request Pending.
If something goes wrong
You do not see Pause Subscription. Your subscription is not active, or it is set to end.
You see "Subscription is already paused". Select Resume Subscription instead.
You do not see Billing in Settings. Only owners, co-owners and admins see Billing. Ask your organisation owner, or contact us in the chat.